Frequently Asked Questions

  1. What is my username?
    • Your username is (where 20xxyyy is your SCC student ID)
  2. What is my password?
    • Your preset password is in the form of YxxxMMDD
      • Yxxx is the English alphabet and first 3 digits of your HKID number. For example, if your HKID number is Y123456(1), you should use Y123
      • MMDD is your birthday. For example, if your birthday is 14/2, you should use 0214
    • You will be asked to change your password upon the first login
  3. What software is included in Microsoft Office 2016 suite?
    • Word, Excel, Powerpoint, OneNote, Access, Publisher, Outlook, Skype for Business, OneDrive for Business
  4. Which version (32-bit or 64-bit) should I install?
    • If you are running 32-bit Windows, you should choose 32-bit version.
    • If you are running 64-bit Windows, you can choose 32-bit or 64-bit version. But 32-bit version is recommended since 64-bit version has compatibility issues with some 32-bit plugins.
    • Read this for further information.